EdgeTier

software

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About

AI-powered contact centre analytics software that analyzes customer conversations in real-time to improve performance.

contact-centre-analytics customer-experience ai-analytics quality-assurance voice-of-customer

Pros

+Analyzes 100% of interactions in real-time
+Proven: 21% CSAT improvement and 25% handling time reduction

Cons

-Requires integration with existing helpdesk systems

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Details

HeadquartersDublin, Ireland

Founded2019

Typesoftware

Pricing

Model

subscription

Platforms

web

Community

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