Macha

software

No review score yet

About

AI customer support tool built for Shopify stores that resolves tickets via Zendesk and Gorgias integrations.

customer-support ecommerce shopify

Pros

+Resolves majority of support tickets instantly
+Understands Shopify-specific context

Cons

-Only works with Shopify platform

This may be an affiliate link — the creator and GuruStacks may earn a commission, at no extra cost to you. Learn more

Details

Typesoftware

Pricing

Model

paid

Platforms

web

Related

Similar tools

View alternatives →

Gorgias

customer-serviceecommercehelpdesk

Conversational AI helpdesk for ecommerce that unifies support and sales through AI agents and multi-channel messaging with deep Shopify integration.

Reamaze

helpdesklive chatcustomer support

Reamaze is a customer support and helpdesk platform built for ecommerce, combining live chat, email, social, and chatbots with Shopify integration.

Postscript

sms marketingshopifytext marketing

Postscript is an SMS marketing platform built specifically for Shopify stores, enabling automated text campaigns and conversational commerce.

Back In Stock

back in stocknotificationsshopify

Back In Stock by Swym is a Shopify app that automatically notifies customers via email, SMS, or push when out-of-stock products become available again.

AfterShip

shipment trackingreturnsecommerce

AfterShip is a shipment tracking and returns management platform that helps ecommerce brands keep customers informed and reduce support tickets.

Chatbase

chatbotcustomer-supportconversational-ai

Complete platform for building and deploying AI customer support agents that resolve complex queries and integrate with business systems via conversational AI.