Best Helpdesk Tools

BlitzSupport

Unrated

AI-powered helpdesk that converts incoming emails and chats into actionable tickets with automatic information gathering.

DeskDay

Unrated

AI IT support platform for MSPs combining help desk, remote monitoring, and documentation in one unified system.

Desku

Unrated

Unified help desk software for managing customer conversations across email, live chat, and social media.

Forethought

Unrated

AI customer support platform automating common inquiries and routing tickets by urgency and sentiment.

Freshdesk

4.4 rating

AI-powered omnichannel customer support platform by Freshworks with automated ticketing, self-service, and intelligent agent assistance.

Front

4.7 rating

A customer operations platform combining shared inbox with CRM capabilities for team collaboration on customer communications.

Galeby

Unrated

AI support tool automating repetitive customer queries using customizable response templates.

Gorgias

4.6 rating

Conversational AI helpdesk for ecommerce that unifies support and sales through AI agents and multi-channel messaging with deep Shopify integration.

Growparabolic

Unrated

AI customer support tool that integrates with ticketing systems to auto-draft and resolve support tickets efficiently.

Help Scout

4.2 rating

Customer support platform with a shared inbox, live chat, and knowledge base designed for human-first service teams.

Helpkit

Unrated

Converts Notion knowledge bases into 24/7 AI-powered support chatbots that instantly answer customer questions.

HubSpot Service Hub

4.3 rating

HubSpot's customer service platform with shared inbox, ticketing, knowledge base, and live chat natively connected to the HubSpot CRM.

Jitbit

Unrated

Email-first help desk system available as SaaS or self-hosted with Active Directory and third-party app integrations.

Kapture

4.5 rating

An enterprise customer support platform with AI-powered automation for industries like retail and BFSI.

Kustomer

4.5 rating

A customer service CRM platform with omnichannel support and AI-driven automation for retail and ecommerce.

Leena AI

Unrated

Automates HR helpdesk inquiries and employee support tasks using enterprise conversational AI.

Moveworks

Unrated

Conversational AI automating employee support across IT, HR, finance, and facilities departments.

Pylon

4.9 rating

A B2B customer support platform with shared Slack channels, in-app chat, and email in one inbox.

Reamaze

4.2 rating

Reamaze is a customer support and helpdesk platform built for ecommerce, combining live chat, email, social, and chatbots with Shopify integration.

Salesforce Service Cloud

4.4 rating

Salesforce's enterprise customer service platform with AI-powered case management and omnichannel support.