Kustomer

software

★★★★½4.5(589 reviews)

About

A customer service CRM platform with omnichannel support and AI-driven automation for retail and ecommerce.

Overview

Customer service CRM with omnichannel support and AI automation for retail.

helpdesk crm omnichannel ecommerce

Pros

+Single unified view of every customer interaction
+Powerful automation reduces agent workload
+Enterprise-grade scalability

Cons

-High price point limits SMB adoption
-Complex initial configuration

Integrations

ShopifySalesforceSlackMagento

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Details

HeadquartersNew York, USA

Founded2015

Typesoftware

Pricing

Model

subscription

Platforms

web

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