Zoho Desk

software

★★★★½4.4(8,715 reviews)

About

Context-aware helpdesk software with omnichannel support, AI assistant Zia, and deep integration across the Zoho ecosystem.

Overview

AI-powered helpdesk from Zoho with multi-channel support and affordable pricing.

helpdesk customer-support ai-powered omnichannel zoho

Pros

+Affordable with a capable free tier for up to 3 agents
+Powerful automation and AI capabilities

Cons

-Interface feels dated compared to Zendesk or Freshdesk
-Advanced configuration requires significant setup time

Integrations

SlackZoho CRMSalesforceJira

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Details

HeadquartersChennai, India

Founded1996

Typesoftware

Pricing

Model

freemium

Platforms

webiosandroid

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